The Scale
Nine possible scores, always in half-star steps. Where a criterion genuinely does not apply to a casino — no live casino, no app — it is marked N/A and excluded rather than scored down.
- 1.0Very Poor
- 1.5Poor
- 2.0Weak
- 2.5Below Average
- 3.0Average
- 3.5Good
- 4.0Very Good
- 4.5Excellent
- 5.0Exceptional
- N/ANot scoredNot applicable
From One Score to the Final Rating
- 1Score each criterionEvery individual measure — slots, withdrawal speed, bonus terms — gets a 1–5 star score or N/A.
- 2Average into a section scoreThe criteria in each section average out to that section's score. N/A entries are excluded, never counted as zero.
- 3Weight the sectionsSection scores combine using the fixed weights below. Sections that matter more to players count more.
- 4One overall ratingThe result is a single 1–5 star casino rating, rounded to one decimal. Brands we have not scored yet sit on a 3.0 placeholder until reviewed.
What Counts, and How Much
Five weighted sections make up the casino rating. Games carry half the score — a casino lives or dies on its library.
Casino Games
50%- SlotsQuality, variety and depth of slot selection
- New GamesFrequency and quality of newer releases
- Live CasinoQuality and breadth of live dealer games
- Game ShowsRange and quality of live game shows
- Table GamesRoulette, blackjack, baccarat, poker variants
- Progressive JackpotsGenuine progressive/network jackpot selection
- Game VarietyBreadth of mechanics, themes and game types
- Software QualityQuality and diversity of studios
- Exclusive GamesGenuine exclusive or proprietary content
- Game DiscoverySearch, filtering, categories and favourites
Bonuses & Promotions
30%- Welcome OfferValue and quality of new-customer casino offer
- Ongoing PromotionsRegular promotions for existing players
- Daily OffersFrequency, variety and quality of daily offers
- Free SpinsFrequency, value and quality of free-spin promotions
- Reload BonusesQuality and frequency of additional deposit bonuses
- CashbackAvailability, percentage, caps and terms
- Tournaments & Prize DropsFrequency and quality of competitions and prize promotions
- Loyalty & RewardsRewards, loyalty schemes and recurring benefits
- Bonus TermsWagering, max bet, expiry, weighting and restrictions
Website & Mobile
10%- NavigationOverall casino navigation
- Game SearchAbility to find specific games
- Game FilteringProviders, categories and mechanics
- Casino LobbyOrganisation and presentation
- Mobile WebsiteMobile browser experience
- Mobile AppsiOS/Android apps where available
- Game PerformanceLoading and gameplay performance
- Account ManagementAccount, bonuses, history, limits and settings
Payments, Withdrawals & Support
5%- Withdrawal SpeedProcessing and actual withdrawal performance
- Withdrawal ExperienceEase, pending periods and unnecessary friction
- Payment ChoiceUseful deposit and withdrawal methods
- Minimums & FeesDeposit/withdrawal minimums and charges
- Live ChatAvailability and access to human assistance
- Support Response SpeedHow quickly support responds
- Support QualityAccuracy and usefulness of support
- Help CentreQuality of self-service information
Trust, Safety & Account Controls
5%- Licensing & Operator TransparencyLicence and operator information
- Responsible Gambling ToolsBreadth and accessibility of RG controls
- Deposit & Spending ControlsDeposit, loss, spend and wager controls
- Time-Out & Self-ExclusionAccessibility and implementation
- Account SecurityLogin and account protection
- Verification & KYCClarity and usability of verification
- Terms TransparencyAccessibility and clarity of important terms
- Account History & ControlsBetting/transaction history and controls
What Five Stars Takes
A 5.0 is not a participation prize. It means exceptional across the board: a deep, current games library from top studios; fair, genuinely valuable bonuses with clean terms; a fast site and app; quick, low-friction withdrawals with real support behind them; and transparent licensing with proper safer-gambling controls. Most good casinos land between 3.5 and 4.5 — Exceptional is earned.
Our Promises
- Half-star steps only — no invented precision like 4.7.
- N/A where something genuinely does not apply, never scored as a failure.
- A brand we have not reviewed shows a 3.0 placeholder, clearly average until proven otherwise.
- The same criteria and weights for every UK casino — no exceptions for partners.
- Scores are revisited as products, bonuses and payment performance change.